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Returning a product to Komplett

You can return a product to Komplett under:

  • Right Of Withdrawal (Cooling Off);
  • Where a product is DOA (Dead on Arrival);
  • For repair or replacement within the applicable warranty period;
  • Or when Komplett has delivered the wrong product to you.

Return instructions

If you wish to return a product to Komplett, please fill in this form containing the following information:

Go to Return form

  • Your name
  • Your contact number
  • Your order number
  • The product number of the item to be returned (this can be found next to the product name on your invoice)
  • A brief description of the fault
  • An address & preferred day for collection*

Our service staff will respond and arrange collection of your product. In the case of a product defect a member of our team will assist you in troubleshooting before a collection is arranged.

Our service staff are available from Monday to Friday between 9:30 and 17:00.

*Monday to Friday between 09:00 & 17:00. We cannot arrange collection on weekends or bank holidays.

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