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Defective upon Arrival (DoA)

We have a DOA (Defective on Arrival) period of 7 days. This means that if the product you purchased becomes defective within seven days of receipt (and you have notified Komplett within those 7 days), we will replace the item free of charge.

To qualify under our Defective on Arrival policy, goods must be returned in their original packaging. Goods returned without original packaging will not be accepted and will instead be sent for repair under warranty.

After the 7 day DOA period, standard warranty terms apply.

If you received a product which was defective upon arrival please fill in the returns form here

After completion of the form your request will be reviewed. Upon acceptance you will receive a link to arrange UPS collection of your product and print a return label. In the case of a product defect a member of our team will assist you in troubleshooting before a collection can be arranged.


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