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Preparing a product for collection

When you return a product to Komplett, it is important that it reaches us in good condition. We have set up a few rules to make sure the packaging is sufficient when you send us a product.

If you return a product under "Dead on arrival" or Cooling off terms, the product must be returned as it was shipped, including all original packaging and all accessories.

When you return a product for repair, please keep the following in mind:

  • Pack the product securely using resilient materials (original shipping box preferred).
  • Make sure the box is sufficiently filled with protective packing materials, so the chance of damaging the product in transit is minimal.
  • Never place multiple products in one box, as the products can damage each other during transit.
  • If you send us a product for repair, there is no need to include the accesories, unless they are part of the fault.The only exception are tablets. When sending a tablet for repair, please include the charger.
  • When you send us a product for repair, the state in which the product reaches Komplett is your own responsibility.
  • Computer components sensitive to electrostatic charges must be packed in an anti-static packaging to be eligible for warranty coverage.

Komplett will always package products in materials that are suitable for transport. If you send us a product in unsuitable packaging, we will repackage the product before returning it. The unsuitable packaging will not be returned to you.

Always remember to include a copy of the invoice when you return a product to us and stick the UPS label onto the box in a visible spot.


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