By performing a factory restore, Windows is reinstalled and any software problems will be solved.
A Windows 8 factory recovery can be performed in three ways:
1. From the System Recovery Program
Follow the steps described on the Microsoft website.
2. From the Startup menu
- In the Charms menu, go to the On/Off button which can be found in Settings on the right hand side of your screen
- Press and hold the Shift key on your keyboard
- While holding the Shift key, choose the option Reset or Restart
- Keep holding the Shift key
- You are now in the Startup options menu
- Choose Troubleshoot
- Click Reset your PC
- Click Next
- Click Only the drive where Windows is installed
- Click Fully clean the drive
- Click Reset
- The factory restore has been started. This process can take between 30 minutes and 4 hours. Please do not turn off your computer during this process.
3. If you cannot access Windows
- Start the computer
- Hold in the On/Off button for 5 seconds when the Windows boot logo appears
- The computer will now shut itself down
- Repeat this process two more times
- You are now in the Startup options menu
- Click Troubleshoot
- Click Reset your PC
- Click Next
- Click Only the drive where Windows is installed
- Click Fully clean the drive
- Click Reset
The factory restore has been started. This process can take between 30 minutes and 4 hours. Please do not turn off your computer during this process.