If you receive a product that was damaged on arrival, please fill in our returns form as quickly as possible, preferably the same day of delivery and no later than 2 days after delivery.
After filling in the return form, please note your return reference number (S000..) and send us an email to firstname.lastname@example.org with the following:
- Your return reference number;
- Two photos of the box that the product was shipped in and any damage that is on the box;
- Two photos of the damaged product, clearly showing the damage.